At Oticon Customer Service, staff with experience in technical and fitting-related questions are ready to provide quick, personalised and topic-specific support.
The service is of course free of charge, and for your convenience, our call centre is open Monday to Friday from 8am to 5pm.
Our support team helps you:
· Use our fitting tool, Genie and our multimedia counselling tool, eCaps.
· Answer FAQs.
· Decide which hearing solutions to recommend for different types of hearing loss.
· Solve problems with IT and software installations online.
Our support staff can also help with fitting support or audiological support and any other difficulties you may be experiencing.