New ways to break down barriers

With 65% of first-time users expressing interest in a hearing solution, they ARE ready. The question is how ready, and ready for what? Breaking down barriers and building trust is a delicate and sequential process – from the first time people notice their hearing loss to the time you ensure a successful adaptation.

Our insights confirm: Building trust is a four step process

Giving people the information they need, want and more importantly, are ready to hear each step of the way can make a big difference in how successful you are in turning first-time beginners into long-term winners.

1. Attract and motivate first-time users to take action
2. Understand and manage first-time user expectations
3. Help your first-time clients get the most from their hearing solution right from the start
4. Ensure long-term satisfaction and acceptance for your clients

Immediate acceptance, immediate benefits

Today’s consumers want and expect to experience benefits NOW. Together we can help more people find a simple and clear path to acceptance.

We call it The Now Effect

... yet half will visit two or more clinics. There are many things you can do to use your time more efficiently, improve the likelihood of a purchase on the first visit, or more importantly, ensure that they come back to you. Download first-time user insights summary