Staying in touch is the key to empowerment

The User Acceptance Programme is designed to keep an open dialogue in the first all-important period of adaptation.

Our consumer research has revealed that a high proportion of first-time users remain insecure after leaving the practice. In addition, one in two hearing solution users would like to keep ongoing contact with their hearing care professional.

So your expertise in assessing your clients’ needs and providing them with the correct solution means ensuring long-term satisfaction, and successful adaptation could simply be a question of keeping in contact, especially during the first few weeks.

To support this, we have devised a simple, straightforward follow-up tool to help you connect with your clients at different touchpoints in the first and important period of adaptation. It is called the User Acceptance Programme and is designed to optimise client satisfaction, reduce the potential for returns and minimise the number of people who stop using their hearing solution.

Advice and setting user expectations

The User Acceptance Programme consists of a User Acceptance Flyer and a freshly updated version of the consumer brochure “Living with Hearing Devices” applying to first-time users specifically.

Download the “Living with Hearing Devices” brochure

The flyer is designed to help you start discussing and fine-tuning client expectations after fitting. Their own scheduled activities for the coming week or two provides you with a firm footing to give invaluable advice and set expectations at a realistic level in those first challenging weeks.

The brochure gives your clients tips on how to get the best out of their new hearing solution – and what to be aware of during the first few weeks. Both flyer and brochure act as dialogue tools to use in follow-up meetings, where you will be able to help your clients accurately reflect upon how their new hearing solution has influenced their ability to communicate in various situations. It also gives them the chance to consider which, if any, questions or concerns they would like to discuss with you.