Use your mobile phone

Handling an incoming call and ending it
When your mobile phone rings, you will hear an incoming call alert in your hearing aids, and the phone button on Streamer Pro and the status indicator on the top of the streamer will blink green. Press the phone button (A) briefly to answer the call.

Watch the instruction videos about pairing and more. Oticon regularly tests which mobile phones are working with the ConnectLine system.

Find our list here.

Learn the basics of Streamer Pro
with a mobile phone

Instruction videos:

Pairing a mobile phone with Streamer Pro:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=7afdffb923902e66d90528d20907b1f7&source=embed&photo%5fid=13003667" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]

Accepting a call:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=1fe9087d5afe55a7dd48acc36452c68f&source=embed&photo%5fid=13003674" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]

Making an outgoing call:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=b422c2c7957fee987a2e3b60cccab66d&source=embed&photo%5fid=13003658" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]
  • Pairing guide

    Learn how to connect ConnectLine streamer with your mobile phone.

  • Recommended mobile phones

    Oticon regularly tests which mobile phones work with the ConnectLine system. Find a selection of recommended mobile phones here.

  • Known issues

    We regularly test the latest and most popular mobile phones. As some mobiles unfortunately aren’t fully compatible with the ConnectLine system.

More support

For more instructions on how to use mobile phones with Streamer Pro and older versions of the streamer, find help here.

Compatibility

The ConnectLine App is compatible with iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad (4th generation), iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, and iPod touch (5th and 6th generation) and requires Streamer Pro 1.2 App or later. When downloading the ConnectLine App on iPad, search for iPhone apps on the App Store. The ConnectLine App for Android smartphones and tablets requires any Streamer Pro with firmware 1.3 or later. Please visit www.oticon.global/support for more details on compatibility.