For experienced clients
Arrange a video call using a video call service currently permitted for telehealth in your region. You can use Oticon RemoteCare for this if the client already has it installed and has compatible Oticon hearing aids
During the call:
• Explain to the client how the process will work
• Get the client’s email address (remember to check that the email address is the same one the client will use to log in to the Oticon RemoteCare App)
• Review the client’s case history to ensure candidacy for their hearing aids and for Oticon RemoteCare. Use your clinical judgement to determine whether the client requires a face-to-face appointment (e.g. if otoscopy is needed)
• Identify the receiver/tube size by checking the client’s records or the receivers they are using. Otherwise, measure the ear for receiver/tube size by asking the client to hold a ruler up to their ear and making it visible in the video call – or by sending a photograph of it. It may be useful to involve a significant other or family member to assist, if possible. Measure the distance between the two points as shown below
Defining the speaker length for Oticon miniRite hearing aids:
Measure the distance from A to B
A is where the underside of a pair of glasses sits (alternatively, the client can rest a piece of paper horizontally on top of their ear).
B is the top third of their ear canal.
• Select the dome size from the previous fitting/appointment. If you are unsure, use the video camera or Oticon RemoteCare app to assess the appropriate size with respect to safety and comfort
• Walk the client through how to get ready for the Oticon RemoteCare appointment and what to expect. Inform the client that you will send some information/documents to them to help this process
• Inform the client that it may be useful to involve a significant other or family member to assist, if possible
• Arrange a date and time for the Oticon RemoteCare appointment
• Schedule a date for a video call to check in with the client and guide them through unpacking, putting batteries in, putting the hearing aids on, and pairing the hearing aids to their smart device. This is to ensure everything is set up for your Oticon RemoteCare appointment
Send the following documents to the client to help this process:
Oticon RemoteCare App instructions for use
User preparation checklist
Support website for hearing aid users
How to create an Oticon RemoteCare App account
(If you do not have an audiogram but the client has Oticon RemoteCare and compatible Oticon hearing aids, then use Oticon RemoteCare to transfer the settings and audiogram from the client’s current hearing aids).